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Support Services for Families

With lots of uncertainty at the moment, we’re working hard to ensure we can support as many children, young people and families as possible during this unsettling time.  Below we are sharing useful tips, advice, and links to support services.

Help and support for families

Type of help/support

Name of Service Description Phone Number Website

Health and wellbeing support for parents of pre-school children.

Health Visitors Management of children's behaviour problems (for children under 5 years old).

Contact your local doctors surgery

or text: 07520 615381 (City)   07520 615382 (County)
N/A
Health and wellbeing support for parents of school-aged children. School Nursing Service Emotional and behavioural difficulties (including bedwetting) in school-aged children.

Contact via children’s school

or text : 07520615386 (City)  07520615387 (County)

N/A

Leicester City support directory

Leicester City Children’s Centres & Family Support Services

Advice, Information and Support to Parents/Carers regarding Behavioural and Emotional Difficulties at home.   https://mychoice.leicester.gov.uk/

Leicestershire support directory

Leicestershire County Council Family Information Directory

Links with all relevant agencies   www.leicestershire.gov.uk/education-and-children/social-care-and-supporting-families/family-information-directory
Early intervention help within Leicester City

Leicester City Early Help (at Children Centres)

  Tel: 0116 4541004 www.leicester.gov.uk/schools-and-learning/support-for-children-and-young-people/early-help/referral-for-early-help-support/
Early intervention help within Leicestershire

Leicestershire County Council

Children & Family Wellbeing Service

A range of services are available for all age groups. Tel: 0116 3058727 https://resources.leicestershire.gov.uk/education-and-children/child-protection-and-safeguarding/early-help

Support and Advice to Parents with children with complex care needs

Parent Carer Forum   Tel: 07592869050 (County) www.leicestershirepcf.org.uk
Young People and Families Mediation Service (ages 11-19) Talk2Sort - The Bridge

Only available in the County (Not in Leicester City)

 

www.thebridge-eastmidlands.org.uk/talk2sort

Counselling for Young People

KOOTH On-line Counselling available free of charge to young people   www.kooth.com 

Young Carers Support

Barnardos - Care Free - Young Carers Service

Support for Children and Young People caring for parents with a physical or mental health problem.

Tel: 0116 2867182

www.barnardos.org.uk/carefree

 

Youth Work

The YES Project

The YES Project team is a partnership of seven youth organisation and charities from across Leicester and Leicestershire.

  www.yesproject.org

Youth Work

Engage

Helps young people to re-engage in education or find work   www.engage.org/

Youth Work

Love4Life 

(Twenty Twenty)

Working with 11-19 year old females to build confidence & make positive choices in their relationships, health & education   www.twentytwenty.org.uk

Youth Work

Young Leicestershire The biggest provider of open-access clubs for young people in Leicester and Leicestershire with over 27,639 members now attending our network of affiliated groups. Tel: 0116 2750489 www.youngleicestershire.org.uk

Sexual abuse - post sexual abuse intervention for children.

Family Action

Based at Fosse Neighbourhood Centre, Mantle Road, Leicester, they offer post sexual abuse intervention for children, and also, input provided for carers of these children.

Tel: 0116 2168334 N/A

School attendance problems

Education Welfare Service

For help and support contact through the school.

Tel: 0116 2221616

www.babington.leicester.sch.uk 

Emotional/ Behaviour problems in school (Including School Anxiety)

Behaviour Support Team

&

Educational Psychology Service
For help and support contact through the school. Tel: 0116 2221616 www.babington.leicester.sch.uk 
Bereavement issues

The Laura Centre

For help and support for any child affected by bereavement. Tel: 0116 2544341 www.thelauracentre.org.uk

Protecting Children from becoming involved in anti-social behaviour

Leicestershire Police Police advice to keep you safe and help you understand the law.   www.leics.police.uk/advice/advice-and-information 
Youth Support Services Early Help (Leicester City) Targeted youth support - aims to respond better to young people's needs, particularly when extra support is needed. Tel: 0116 4541694 www.leicester.gov.uk/schools-and-learning/support-for-children-and-young-people/youth-services/targeted-youth-support 
Aims to prevent and reduce children and young people reoffending and promoting safer communities.

County Youth Offending (YOS)

(Leicestershire)

The Leicestershire Youth Offending (YOS) is a multi-agency partnership which includes, the Local Authority Police, the Probation Service, the NHS and Youth Services, all of whom jointly resource a multi-disciplinary team. Tel: 0116 3050030 https://www.leicestershire.gov.uk/popular-now/directories/information-and-support-directory/leicestershire-youth-offending-service
Aims to prevent and reduce children and young people reoffending and promoting safer communities.

Leicester City Youth Offending (YOS)

Work with young people aged 10 to 17 years who are convicted of criminal offences. Tel: 0116 4544600 https://www.leicester.gov.uk/your-council/policies-plans-and-strategies/public-health/data-reports-and-strategies/jsna/cyp-jsna/youth-offenders/

Support to Families affected by ADHD

ADHD Solutions

Support groups and training

Tel: 0116 2610711 www.adhdsolutions.org.uk
Victim Support Victim First Coping with the effects of crime

Tel: 0800 9539595

www.catch-22.org.uk/services/victim-first

Combating Fire Setting - Preventative work with children involved in fire setting  

Fire Care

Leicestershire Fire Service

Early intervention for children setting fires.

Tel: 0116 2872241

www.leics-fire.gov.uk/your-safety/kids-youth

If you care for a child with special educational needs, these can ensure you have the information you need.

SENDIASS SENDIASS (Special Educational Needs and Disability Information, Advice and Support Service) Tel: 0116 4820870 https://sendiassleicester.org.uk/

Drug and Alcohol Advice

Turning Point 

Support for Young People (18 years and younger)

Tel: 0330 3036000

www.wellbeing.turning-point.co.uk/leicestershire

Support for Parents/Carers 

The Centre for Fun and Families

Support though short courses/groups:

Tel: 0116 2234254 www.cffcharity.org.uk

Information on Services, Activities and Support for Disabled Children

Local Offer

LEICESTER

Read information and guidance that can support children and young people with SEND, aged 0 to 25, in Leicester. N/A https://families.leicester.gov.uk/send-local-offer/
Information on Services, Activities and Support for Disabled Children

Local Offer

LEICESTERSHIRE

Gives children and young people with special educational needs or disabilities (SEND) and their families information about help and services in Leicestershire. N/A

www.leicestershire.gov.uk/education-and-children/special-educational-needs-and-disability/about-the-local-offer

Support for families with Children on the Autistic Spectrum Leicestershire Autistic Society Provides support, information and advice to families and professionals dealing with autism.

Tel: 0116 2916958

www.leicestershireautism.org.uk

Advice and support for single parents.

Gingerbread The leading national charity working with single parent families. providing expert advice and practical support for single mums and dads. Tel: 0800 8020925 www.gingerbread.org.uk
Help and support for children and young people's mental health Young Minds

National Service offering advice to parents on concerns relating to their children’s mental health.

Tel: 0800 0182138 www.youngminds.org.uk
Early intervention and crisis support to families who are struggling. Family Lives

The issues we support families with include family breakdown, challenging relationships and behaviour, debt, and emotional and mental wellbeing.

Tel: 0808 8002222 www.familylives.org.uk 
Careers advice for young people. Connexions (Leicester City)

If you are a young person who is not in education, employment or training, or you are in year 11, 12 or 13 and unsure what you will be doing from September, you can get support from Connexions.

Tel: 0116 4541770

www.leicesteremploymenthub.co.uk/job-seekers/connexions-for-young-people/ 

Health information for children (11-18 years) NHS - Health for Teens

Covers a range of issues including mental health

Love your body, love yourself, #lovehealth

  www.healthforteens.co.uk

Health information for children (5-11 years)

NHS - Health for Kids Information to support you during a child’s primary school years. Easy to understand kids and parent sections.   www.healthforkids.co.uk
Support for children on the phone or online.

Childline

Childline is a FREE, private and confidential service where young people can talk about anything.

Tel: 0800 1111 www.childline.org.uk

Free 24 hour service for anyone concerned about a child at risk of ill treatment or abuse.

NSPCC The services help children who’ve been abused, protect children at risk and find the best ways to prevent child abuse from ever happening.

Tel: 0808 8005000

www.nspcc.org.uk
Support for lesbian, gay, bisexual and transgender people in Leicester, Leicestershire and Rutland.

Leicester Lesbian Gay Bisexual and Transgender Centre

Advice, Support and a Youth Club facility. Tel: 0116 2547412

www.leicesterlgbtcentre.org

 

       

 

In some situations where parents have concerns about children’s behaviour, the most useful first intervention is to ensure parent’s own needs are met. 

Below are some useful sources of support:

Domestic Violence Helpline for women and children 

Refuge

Advice/ Support available to people affected by abusive or intimidating relationship.

Tel:  0808 2000247

www.nationaldahelpline.org.uk/

Support and advice to anyone affected by an abusive relationship UAVA - United against Violence & Abuse

UAVA provides support for anyone who has been affected by Domestic Abuse and / or Sexual Violence living in Leicester, Leicestershire or Rutland.

Tel: 0808 8020028 www.uava.org.uk/
Alcohol abuse support

Free from Violence and Abuse

Work with perpetrators of abuse to help them address their behaviour. Also support to victims and training to professionals Tel: 0808 8020028

www.freeva.org.uk

Sexual abuse helpline

Respect

Working to end domestic abuse. Leading the development of safe, effective work with perpetrators, male victims and young people using violence and abuse

Tel: 0808 8024040 www.respect.uk.net
Young People's Drug & Alcohol service

Turning Point Leicester

Turning Point provides the integrated substance misuse service for Leicester, Leicestershire & Rutland. Work with anyone who is affected by drugs or alcohol.

Tel: 0330 3036000
www.wellbeing.turning-point.co.uk/leicestershire
Counselling

Leicester Counselling Centre

Offers individual counselling

(aged 16 years and above)
Tel: 0116 2558801 www.leicestercounsellingcentre.co.uk
Support for families

Home-Start Horizons

Home-Start’s volunteers work alongside families to give compassionate and confidential support. Helping people to regain the confidence to be the parents they want to be. Tel: 0116 2495062 homestarthorizons.org.uk/

Relationship Counselling (for couples and individuals)

Relate Leicestershire

High quality relationship counselling services to adults, children and families at their time of need.

Tel: 0116 2543011 https://www.relateleicestershire.org.uk/
Coping with cancer

Sue Young Cancer Support​

Empower people to help themselves, by actively promoting self-help, mutual support and equal access to all cancer and care services. Tel: 0116 2230055 https://sueyoungcancersupport.org.uk/

Psychological support and advice

Let's Talk Wellbeing

Quick access to Mental Health Support for adults. 16+ years
(Accessed via GP(doctor) or self-referral)
Tel: 0116 2927010
Free online counselling for adults Qwell

A safe and confidential space to share experiences and gain support from our community and qualified professionals.

N/A www.qwell.io
Free online mental health support Kooth

Online mental wellbeing community

N/A www.kooth.com
Rape Crisis Centre Jasmine House

Jasmine House is Leicester's Rape Crisis Centre for support following sexual abuse or assault of any kind.

Tel:0116 2555962

www.jasminehouse.org.uk

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